Privacy Policy
Last updated: October 13, 2026
Vepathos Inc. runs the planner at vepathos.com, the API, and the driver links. This policy says what we collect, why, who else sees it, and how you can delete it. Questions go to support@vepathos.com.
1. Two kinds of information
Account information is data about you as a customer of Vepathos: the login, the plan, billing status, and messages you send us. We decide how that is used, for the reasons in this policy.
Delivery information is what you upload or import to plan a route: addresses, coordinates, names, phone numbers, packages, time windows, depots, vehicles, and drivers. You decide why that information was collected from your own customers. We process it only to provide the service you ask for.
2. What we collect
We collect what the product needs to run:
- Account. Email address, the name a Google sign-in returns if you use one, a password hash if you set a password, language, and the plan on the account.
- Billing. If you subscribe to a paid plan, a payment provider processes the payment. We do not store the full card number. We keep the plan, whether a payment succeeded, and the email on the subscription.
- Routes. Addresses and coordinates, optional recipient name and phone, packages, weight and volume, time windows, depots, fleets, vehicles, drivers, saved plans, and the routes the engine returns.
- Driver links. The route you choose to send, and the delivery status a driver marks on that link.
- Stores. If you connect Mercado Libre, Shopify, or Tiendanube, the orders that connection is allowed to send.
- Technical. A session cookie so you stay signed in, a language preference, a Cloudflare check that blocks bots on sign-in, and, on the public marketing pages, a visit measurement with Google Analytics when that measurement is turned on.
- Support. Whatever you write to support@vepathos.com or send through the contact form.
3. Why we use it
- To build, store, and show the routes you request.
- To turn an address into coordinates, and coordinates back into an address.
- To draw the map in the browser.
- To apply the limits of your plan and to bill a paid plan.
- To keep you signed in and to protect the service.
- To answer support and to tell you about a change to these terms or this policy.
- To measure visits to the public site. That measurement does not read the contents of a route.
5. How long we keep it
We keep account and delivery information while the account is open. You can delete stops, plans, vehicles, fleets, drivers, and templates in the product.
To close the account, email support@vepathos.com from the address on the account. We delete the account and its delivery information from active systems within 30 days. Invoices and payment records may be kept longer where tax law requires it. Copies in backups disappear on the backup cycle, which is not longer than 90 days.
6. Security
We use TLS in transit, restrict access to production systems, and store passwords only as a hash. No method of sending data over the internet is perfect, and we do not promise that it is.
7. Your choices
Email support@vepathos.com to access, correct, or delete account information, or to close the account. Most delivery information you can delete yourself. If the law where you live gives you extra rights, write to us and we will honor the ones that apply.
If you uploaded someone else’s information, that person should contact you first. You are the one who collected it. We will help you answer a request you are required to handle.
9. Children
Vepathos is not for anyone under 18. Do not upload information about a child.
10. Changes
When this policy changes, we change the date at the top. If a change materially affects how we use account information, we also email the address on the account when we can.
11. Contact
Vepathos Inc. — support@vepathos.com. The terms of service cover the subscription and the use of the product.