Question 1

What counts as a stop?

Accepted Answer

One stop is one location (pickup, delivery, or waypoint) you send in an optimization request. We bill and count optimized stops after the engine processes your payload — not raw rows you discard before running.

Question 2

What is the difference between "included stops / month" and "max stops / call"?

Accepted Answer

They are two independent limits, and every plan has both: Included stops / month — your monthly billing allowance across all requests. Stops processed beyond it are charged at the plan's overage rate (except Free, which is a hard cap). Max stops / call — the maximum number of stops accepted in a single optimization request (one POST /lots/{id}/plan , one depot, one run). Payloads above this cap are rejected; split them across multiple calls. Example on Growth (250,000 included / month, 5,000 per call): you can issue many requests of up to 5,000 stops each until you reach 250,000 optimized stops that month. Enterprise has no per-call cap.

Question 3

What plans exist and what do they cost?

Accepted Answer

Published prices on this site: Free is $0. Starter $49 /mo, Growth $399 /mo, Scale $999 /mo. Enterprise is custom pricing (contact sales). Plan Included / month Max / request Overage (extra stop) Free 2,000 200 — Starter 20,000 1,000 $0.0025 each Growth 250,000 5,000 $0.0015 each Scale 1,000,000 15,000 $0.0010 each Enterprise 3,000,000+ Unlimited Custom Monthly subscription = plan base price + (stops beyond included in that month × overage rate). Free has no overage: hard cap at 2,000 stops/month.

Question 4

How does overage billing work?

Accepted Answer

Each paid plan includes a monthly stop bucket. After that, every extra stop is $0.0025 on Starter, $0.0015 on Growth, and $0.0010 on Scale — the same rates wired into /pricing and the calculator. Example: Starter at 21,000 stops/month ≈ $49 + 1,000 × $0.0025 = $51.50 before tax.

Question 5

Is the Free plan intended for production workloads?

Accepted Answer

No. Free is capped at 2,000 optimized stops/month and 200 stops per request with a reduced feature set (see plan card). Use it for integration tests and staging; move to Starter or higher before production traffic.

Question 6

Can I change plans at any time?

Accepted Answer

Yes. Upgrades apply immediately at the new rate. Downgrades take effect at the next billing period so you are not mid-cycle on two incompatible entitlements.

Question 7

What happens if I exceed my monthly included stops?

Accepted Answer

On Starter, Growth, or Scale you stay on the API: we add overage charges at the plan's per-stop rate ($0.0025 / $0.0015 / $0.0010 respectively) until the month resets. On Free (2,000 stops/month, 200 per request) there is no paid overage — requests are blocked or rejected once you hit the cap until the next cycle.

Question 8

Do unused stops roll over?

Accepted Answer

No. Included stops reset each billing month. Overage is only for stops above the included amount in that month.

Question 9

Is there a free trial on paid plans?

Accepted Answer

Yes. New paid subscriptions use a 14-day trial in Stripe Checkout (see billing docs). You can cancel during the trial to avoid conversion to paid. Trials are tracked per plan tier so you cannot reuse the same tier's intro trial indefinitely.

Question 10

When should I talk to Enterprise instead of Scale?

Accepted Answer

Enterprise is for very high sustained volume (think 3,000,000+ optimized stops/month), custom SLAs, dedicated infrastructure, or compliance-heavy deployments. Below that threshold, Scale ($999/mo, 1,000,000 included, $0.0010 overage) is the self-serve ceiling on this site.

Question 11

Why do higher plans show a lower price per extra stop?

Accepted Answer

Larger plans include more stops and use a lower marginal rate: Starter $0.0025, Growth $0.0015, Scale $0.0010. That is intentional volume pricing — not a bug. The pricing calculator on /pricing shows the cheapest legal combination of plan + overage for any volume you type in.

Question 12

What's the difference between route optimization and clustering only?

Accepted Answer

Full optimization sequences and routes stops under your constraints (time windows, capacities, etc.). Clustering-only groups stops into territories or batches without a full sequencing pass — use it when you only need geographic grouping.

Question 13

Where are API keys, usage, and invoices?

Accepted Answer

After you sign in: the dashboard for API keys, usage charts, and the billing portal (Stripe).

More stops. Less per stop.

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